Our Conflict Management course is a tried and tested system encompassing great customer-service and conflict resolution skills. 

• Non-Escalation Skills
• De Escalation Skills
• Crisis Interventions
• Managing Emotionally Distressed Persons

 

Frontline staff need to know how to identify escalating conflict, what to do when a person is being aggressive or resistant and when to use Empathy, persuasion and listening skills to resolve difficult encounters peacefully.

Physical Intervention Training

• Personal Safety
• Breakaway and self protection

You staff may need to know how to physically protect themselves, those around them and even a distressed person they encounter in their work. Our training will enable your team to act protectively with the appropriate tactics to keep everyone safe, if words alone do not de-escalate the situation.

 

These techniques have been developed over the years and have been tried and tested in hostile situations which are delivered through experienced and credible Instructors.

 

This Course is non accredited course.