Qualification information
Each year approximately 1 in 4 people in the UK will experience a mental health condition and at least 1 in 6 employees experience
common mental health problems in the workplace. Research has shown that work is the biggest cause of stress which can stop people
performing at their best. Mental health conditions are often hidden due to stigma and fear of discrimination and research has shown that
a culture of fear and silence around mental health is costly to employers. The HSE guidance 'First aid needs assessment’ refers to mental
health in the workplace.
On the course you will learn to recognise a range of mental health conditions, how to start a supportive conversation and when and how to
signpost a person to seek appropriate professional help. You will know how to recognise and manage stress and understand the impact of
substance abuse.
You will learn about the first aid action plan for mental health, be able to put it in place and know how to implement a positive mental
health culture in the workplace.
You will not diagnose or treat mental health conditions as this can only be carried out by healthcare professionals but will gain the
knowledge to identify when a person may have a condition and know where they can go to get help.
Entry requirements
The qualification is available to learners aged 14 or over.
It is recommended that learners should hold a minimum of Level 1 in literacy or equivalent to undertake this qualification.
Certification
Your Trainer/Assessor will ask you to enter your name on to a Course Register. Please write your name clearly as you would like it to be printed
on your certificate. Proof of identification such as a passport/driving licence/debit card will be requested by the Trainer/Assessor.
The qualification is valid for three years from the date of achievement. It is recommended that you attend annual refresher training.
Requalification
You will need to complete the full course again to requalify for a further three years.
Course evaluation
At the end of the course you will be asked to complete the course evaluation contained in this workbook. Course evaluations are an important
source of quality assurance for both the FAA Centre and FAA so please take the time to give us your valuable feedback.
Complaints and appeals
If you are unhappy with any aspect of the course you should, in the first instance, take up the matter with the course Trainer/Assessor or
the FAA Centre. If this is not possible, or if you would prefer not to, you may refer the matter to First Aid Awards, Awards House,
10 Central Treviscoe, St. Austell, Cornwall PL26 7QW. Telephone: 03458 333999 or email: enquiries@firstaidawards.com
The FAA Complaints and Appeals policies can be found on the FAA website: www.firstaidawards.com/policies
If you feel that your complaint or appeal has not been dealt with satisfactorily by the FAA Centre and FAA, you may refer the matter to the appropriate Regulatory Body. Learners undertaking qualifications delivered by Further Education Colleges, Local Authorities or any otherpublic service body in Scotland may escalate a complaint to the Scottish Public Service Ombudsman (SPSO).